Refunds and Returns Policy

Effective Date: January 21, 2025

At Rainbow Moose 3D Prints, we take pride in providing high-quality products and excellent customer service. Please review our Refunds and Returns Policy below to understand your options if an issue arises with your order.

Damaged or Defective Items

1. If you receive a damaged or defective item, please contact us within 7 days of delivery.

2. To process your replacement, we require:

   • A photo of the damaged or defective item.

   • Proof of purchase (e.g., order number or receipt).

3. Once your request is approved, we will send a replacement item at no additional cost.

4. Refunds and returns are not available for any items.

Exclusions

We do not offer replacements for:

1. Items damaged due to misuse or improper handling by the customer.

2. Sale or clearance items.

Shipping Errors

If we ship the wrong item or an incomplete order, please contact us immediately at skye *at* rainbowmoose.com. We will correct the issue promptly at no cost to you.

Contact Us

For questions or to request a replacement, please contact us at:

Rainbow Moose 3D Prints Email: skye *at* rainbowmoose.com

We appreciate your understanding and support. Thank you for choosing Rainbow Moose 3D Prints!